When you contact Mesmerize Holidays, submit an enquiry, request a quote, or discuss a booking, we may collect your name, email address, phone number, destination preferences, travel dates, number of travellers, budget range, and message details.

For confirmed services, we may request traveller details, passport information, visa documents, identity information, ticket preferences, hotel preferences, cruise preferences, insurance details, and payment or billing information needed to coordinate the booking.

We use your information to respond to enquiries, prepare INR quotations, suggest holiday packages, coordinate flights, hotels, cruises, visas, transfers, insurance, and destination services, and provide pre-travel or post-booking support.

We may also use limited information to improve our service quality, maintain business records, prevent misuse of our website, comply with legal obligations, and send relevant travel updates when you have requested or permitted them.

Travel services are usually delivered through third-party suppliers. We may share only the details required with airlines, hotels, cruise lines, visa or consular partners, insurers, payment service providers, destination management companies, transport providers, and local tour operators.

We do not sell customer information. Supplier use of information may also be governed by their own privacy policies and booking terms.

Our website and enquiry systems may process technical information such as IP address, browser type, device information, country, pages visited, and basic security logs. This helps us operate the website, protect forms from misuse, and diagnose service issues.

We use reasonable administrative, technical, and access-control safeguards to protect enquiry and booking information. No online system can be guaranteed to be completely secure, but access is limited to people who need the information for customer service, operations, or compliance.

We keep enquiry and booking information only for as long as reasonably needed for travel support, customer service, accounting, legal, tax, dispute-resolution, and business record purposes.

If a request does not become a booking, we may retain the enquiry for follow-up and service history unless you ask us to remove it where deletion is legally and operationally possible.

You may ask us to correct inaccurate information, update your contact details, stop non-essential communications, or delete enquiry information where we are not required to retain it.

For confirmed bookings, some information may need to remain with Mesmerize Holidays or travel suppliers to complete the service, meet legal requirements, or handle refunds, cancellations, chargebacks, or claims.

We do not knowingly collect information directly from children for independent enquiries. For family travel, a parent, guardian, or authorized adult should provide minor traveller details only when needed for quotations, visas, ticketing, hotel check-in, insurance, or other confirmed travel services.

We may update this Privacy Policy when our services, legal requirements, or website operations change. The updated version will be posted on this page with a revised date.